Thank you for shopping with Ora Marella. Please review our payment policy to understand the terms and conditions that apply to all purchases made through our website.

Accepted Payment Methods

• We currently accept the following secure payment methods:
• Visa
• MasterCard
• American Express
• Apple Pay
• Google Pay
• PayPal
• Shop Pay
  
• Diners Club
• Discover

Currency & Taxes

All transactions are processed in Canadian Dollars (CAD).
Product prices listed on our website already include applicable Canadian sales taxes based on your shipping address within Canada. No additional sales tax will be charged at checkout.

Payment Processing

• Payments are charged in full at the time of purchase.
• For credit card payments, a pre-authorization may appear before the final charge is completed.
• Once your payment is processed, you will receive an order confirmation email with your purchase details.

Payment Security

Your payment security is our top priority.

• Our checkout process is protected by SSL encryption.
• All transactions are processed in compliance with PCI DSS security standards, ensuring your personal and financial information is handled safely.

Failed or Declined Transactions
If your payment is declined or fails:

1. Double-check your card or payment account details.
   
2. Contact your bank or payment provider for more information.
3. If the issue persists, email us at hello@oramarella.com and our team will assist you.

Refunds, Cancellations & Disputes

• Refunds and cancellations are handled in accordance with our Return & Refund Policy.
  
• If you believe your payment was processed in error, please contact us immediately.
• If a dispute cannot be resolved directly, you may contact your payment provider to initiate a formal dispute process.

For further inquiries:
If you have any further questions, please contact our customer service at

Email: hello@oramarella.com

Phone: +1 514-299-7560

Address: 45 Rue de Sannois, Terrebonne, QC J6W 0B2, Canada

Support: Monday to Friday: 9:00 am – 6:00 pm