Return and Refund

30-Day Return & Exchange Policy
We gladly accept returns and exchanges within 30 days of receiving your order.
To qualify for a return or exchange, items must meet the following criteria:

Unused, unworn, and unwashed
In original condition and packaging
With all tags and accessories attached
Swimwear and beachwear must have the original hygiene seal intact
Accompanied by the original order confirmation or packing slip

Accepted Return Reasons

Change of mind or wrong size – Eligible if returned in new, resellable condition within 30 days of delivery.
Defective, damaged, or incorrect item – Eligible for free replacement or refund.

Who Pays Return Shipping

We pay: If your order arrives defective, damaged, or incorrect, we’ll provide a prepaid return label at no cost.
You pay: For change-of-mind, wrong size, or any other non-defective return, return shipping costs are your responsibility.

Non-Returnable Items

Used, worn, or washed items
Swimwear or beachwear without the hygiene seal
Items marked as final sale or clearance (unless defective or damaged)
Gift cards

How to Return or Exchange

Email hello@oramarella.com with “Return” or “Exchange” + Your Order Number in the subject line.
State the reason for your return and attach clear photos if defective or damaged.
We will reply within one business day with approval and instructions.
Carefully pack your item(s) in original packaging to avoid damage in transit.
If the item arrived damaged, retain the original packaging and take photos before returning.
If approved:

- Defective/damaged/incorrect items → We’ll send you a prepaid return label.
- All other returns → We’ll provide the return address and packing instructions.

Return Address 

Ora Marella 

45 Rue de Sannois 

Terrebonne, QC J6W 0B2 

Canada

Refunds

Refunds are processed to the original payment method within 10 business days after we receive and inspect the returned item.
If the return is due to our error, we will also refund any original shipping costs.
For change-of-mind returns, original shipping costs (if applicable) are non-refundable.
Partial refunds may be issued for items returned without original packaging, tags, or accessories.

Exchanges

We offer exchanges for defective, damaged, or incorrect items at no cost.
For other exchanges (e.g., different size or colour), return shipping is the customer’s responsibility.

Order Cancellations
Orders may be cancelled before they are shipped. If your order has already been dispatched, please follow our return process above.

Refund Disputes
If you believe your refund has not been processed correctly, please contact us at hello@oramarella.com. If an issue remains unresolved, you may contact your payment provider or bank to open a dispute.

Contact Us:
Email: hello@oramarella.com

Phone: +1 514-299-7560

Address: 45 Rue de Sannois, Terrebonne, QC J6W 0B2, Canada 

Support: Monday to Friday: 9:00 am – 6:00 pm