Shipping Policy

At Ora Marella, we know how important it is for you to receive your orders promptly and in perfect condition. We take great care in packaging and dispatching each order, using reliable delivery services to ensure your order reaches you as quickly as possible. Please note that Canadian public holidays may affect shipping times.

Order Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding Canadian public holidays). Orders placed before 6:00 PM (GMT-05:00) Eastern Standard Time (Toronto) on a business day will be processed the same day. Orders placed after this time will be processed on the next business day.

Shipping Locations & Transit Times
We currently ship within Canada only. Estimated transit times after processing are:
Canada Standard Delivery: 3–5 business days (Canada Post – Tracking Included)
Total estimated delivery time: 4–7 business days from the date of order (processing + transit).

Shipping Costs
We offer free standard delivery across Canada. Tracking is included with every order.

Tracking Your Order
Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking to become active.
You can track your order using:
The tracking number provided in your shipping confirmation email, or
Your order number and email address via our tracking page.
If you have not received your order within 10 business days of dispatch, please contact us at hello@oramarella.com with your name and order number.

Order Issues & Lost Packages
If your package appears delivered but you haven’t received it:
Check with neighbours or your building manager.
Contact Canada Post to confirm delivery details.
If Canada Post confirms the package is lost, email us at hello@oramarella.com so we can arrange a replacement or refund in line with our Return & Refund Policy .

Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery at hello@oramarella.com with your order number, photos of the product, and photos of the packaging. We will work with you to resolve the issue, which may include a replacement, exchange, or refund according to our Return & Refund Policy.

Contact Us:
Email: hello@oramarella.com 